Return

You can return purchased items within 30 days from the date of receipt.

  • You can return any items purchased from the Graas.lt online store within 30 calendar days from the date of receipt.
  • Simply follow the instructions provided below and fill out the form. Your request will be reviewed within 2 business days, after which you will receive an email with the next steps.
  • You can return all goods purchased in the Graas.lt online store within 30 calendar days from the date of receipt of the goods.
  • You just need to follow the instructions below and fill out the form. Your request will be reviewed within 2 working days and you will then receive an email. a letter that will indicate the next steps.

    • Product return options

      • • Fill out the return form below and we will contact you within 2 business days.
      • • In Lithuania, items are returned using LP Express parcel lockers.
      • • From abroad, items are returned via registered mail.
      • • In the form below, please provide:

        • - Order number
        - Reason for return
        - Your phone number
    • • Fill out the return form below and we will contact you within 2 business days.
    • • In Lithuania, goods are returned using LP Express post machines.
    • • Goods from abroad are returned by registered mail.
    • • Please indicate in the form below:

      • - Order number
      - The reason for the return
      - Your phone number Begin Contact Form
      End Contact Form
      • Important:
      • • The returned item must be in proper, undamaged packaging (this does not apply if the item was purchased with already damaged packaging).
      • • The item must not be damaged (this does not apply if the item was purchased with known defects).
      • • The item must retain its original appearance: intact labels, protective films not removed, etc. (this does not apply if defects were known at the time of purchase).
      • • The returned item must include the full set of components (e.g., device with all purchased hoses, cables, sensors).
      • • Returned items must be placed in additional protective packaging suitable for transport (e.g., a box or padded envelope).
      • • Video instructions on how to properly pack your shipment:
      Responsive and Centered Iframe
    • Important:
    • • The returned product must be in a neat, undamaged package (this clause does not apply when returning a product that was purchased with already damaged packaging);
    • • the product must be undamaged (this clause does not apply to the return of a product that was purchased knowing that the product has defects);
    • • the product must not have lost its commercial appearance: the label is intact, the protective film has not been torn off, etc. (this point does not apply in the case when the customer was aware of the product's defects at the time of purchasing the product);
    • • the returned product must be of the same complete set (eg: device with all purchased hoses, cables, sensors);
    • • the returned goods must be placed in an additional protective (for transportation) packaging (eg: a box or a protective envelope).
    • • Video instruction on how to pack the package correctly:
      • Responsive and Centered Iframe
      You can add more content here
      • If you receive a damaged package or an item that does not meet the return policy requirements, it will be sent back to the sender.
      • For additional questions, you can contact us:
      • Tel: +370 (643) 61 798 (Available on business days from 9:00–19:00)
      • Email: info@graas.lt
    • If we receive a damaged package or product that does not meet the requirements of the return policy, we will return it to the sender.
    • If you have additional questions, you can contact us:
    • Phone:+370 (643) 61 798(Contact on weekdays from 9:00-19:00)
    • email mail:info@graas.lt