You can return the purchased goods within 30 days of the day of receipt of the goods.
You can return all goods purchased in the Graas.lt online store within 30 calendar days from the date of receipt of the goods.
You just need to follow the instructions below and fill out the form. Your request will be reviewed within 2 working days and you will then receive an email. a letter that will indicate the next steps.
Methods of returning goods
• Fill out the return form below and we will contact you within 2 business days.
• In Lithuania, goods are returned using LP Express post machines.
• Goods from abroad are returned by registered mail.
• Please indicate in the form below:
- Order number
- The reason for the return
- Your phone number
Important:
• The returned product must be in a neat, undamaged package (this clause does not apply when returning a product that was purchased with already damaged packaging);
• the product must be undamaged (this clause does not apply to the return of a product that was purchased knowing that the product has defects);
• the product must not have lost its commercial appearance: the label is intact, the protective film has not been torn off, etc. (this point does not apply in the case when the customer was aware of the product's defects at the time of purchasing the product);
• the returned product must be of the same configuration (eg: device with all purchased hoses, cables, sensors);
• the returned goods must be placed in an additional protective (for transportation) packaging (eg: a box or a protective envelope).
• Video instruction on how to pack the package correctly:
Responsive and Centered Iframe
If we receive a damaged package or an item that does not meet the requirements of the return policy, we will return it to the sender.
If you have any additional questions, you can contact us:
Tel: +370 (643) 61 798 (Contact us on weekdays from 9:00-19:00)
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Terms & Conditions
1. GENERAL PROVISIONS
1.1. The rules of the Graas online store (hereinafter referred to as the Store) (hereinafter referred to as the Rules) apply to the Customer when placing an order in the Graas Store.
1.2. "Graas" has the right to amend the Store Rules. When the Customer makes purchases in the Store, the Rules valid at the time of placing the order apply (indicated with the order).
1.3. The Customer is not given the opportunity to place an order for goods in the “Graas” Store if he is not familiar with the Store Rules. In all cases, the Customer is considered to be familiar with the Rules and agrees with them if, before ordering the goods, he confirms his agreement with the Rules by clicking “AGREE”. In cases where the Customer partially or completely disagrees with all or a certain part of the Rules, he must not place an order electronically in “Graas”, otherwise it is considered that the Customer has become familiar with and unconditionally agreed with all the Store Rules.
1.4. Graas is exempted from any liability in cases where losses arise due to the fact that the Customer, disregarding the recommendations provided to him and his obligations, did not familiarize himself with the Store Rules, although he was given such an opportunity.
2. PARTIES AND THEIR CONTACT DETAILS
2.1. Seller: MB „Graas Automation“, Miško gatvė 9, Tauragė, LT- 72276. Company code 306333210. E-mail: info@graas.lt
2.2. Buyer: (customer) – a person who visits the website as a potential or returning customer.
3. ORDERING AND PAYMENT PROCEDURE
3.1. The Customer, having visited the Store's website, selects the goods he likes. A shopping cart is formed based on his selection.
3.2. After creating a shopping cart, the Customer must enter the data necessary for the delivery of the selected goods: their name, surname, address to which the goods will be delivered, telephone number and additional information that may be important for the delivery of the ordered goods. "Graas" confirms that the data provided by the Customer will be used exclusively for the purposes of selling and delivering goods, without violating the requirements of the legislation of the Republic of Lithuania for the protection of personal data.
3.3. Next, the Customer must choose one of the available payment methods in the Graas Store. At the same time, the delivery method of the goods is selected from the available Graas delivery options.
3.4. The last window generates all the data provided by the Customer, before confirming which the Customer must ensure that the data provided is correct and meets his/her wishes. The Customer has the opportunity to correct incorrect data before sending the order to “Graas”. The Customer is not given the opportunity to confirm the order until he/she indicates that he/she is familiar with and agrees to the “Graas” Store Rules. In the event that the Customer is not familiar with the Store Rules before selecting the goods, he/she must do so before confirming his/her order and the data provided therein.
3.5. After the Customer confirms the order, it is sent to Graas. The order is considered to have been placed from the moment it is received by Graas. In this case, it is also considered that a contract has been concluded between the Customer and Graas. However, such a contract is considered enforceable only from the moment Graas receives confirmation from the bank chosen by the Customer (when payment via online banking is selected) about the payment for the delivered goods; when paying by bank transfer, the contract is considered enforceable when the Customer's payment is received; when paying in cash upon delivery of the goods or by card at a parcel machine - the contract is considered enforceable from the moment the Customer confirms their order in the Graas Store.
3.6. After the Customer places an order, the Graas system automatically sends the Customer an email containing the ordered goods and the data provided by the Customer.
3.7. Upon receipt of a notification from the bank by Graas that the Customer has made a payment order to purchase goods from the Store, a notification is sent to the Customer at the specified email address. The moment of receipt of the notification from the bank is considered the moment of commencement of the contract between the Customer and Graas.
3.8. The order submitted by the client is stored in the Graas database in accordance with the requirements of the current legal acts of the Republic of Lithuania regarding the storage period of such data.
3.9. In all cases, it is considered that the Customer, by placing an order, is familiar with and unconditionally agrees with all the Store Rules, as well as with all other conditions specified in the order.
3.10. The Agreement shall be concluded and executed in the national language.
4. WARRANTIES AND PRICE DETERMINATION
4.1. The properties of each product are generally indicated for each product in the Store.
4.2. Graas indicates, and the Customer confirms that he/she is aware of the fact that the color, shape or other parameters of the goods indicated in the Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used.
4.3. The Customer agrees that by placing an order electronically in the Store, he undertakes to pay the price for the goods specified in the order.
4.5. Prices in the Store and in the order are indicated in the official state currency including VAT.
4.6. Graas sells goods that meet the conditions set out in the order. In cases where the goods transferred to the Customer do not meet certain requirements of the order, the Customer agrees to first immediately notify Graas by phone or e-mail, and the latter undertakes to take all steps to eliminate existing defects, if such defects have arisen due to the fault of Graas or third parties acting on its behalf. If Graas fails to eliminate the defects within a reasonable period agreed with the Customer, the Customer has the right to defend his rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.
Graas' obligations regarding the goods:
4.6.1. Graas undertakes to deliver goods of appropriate quality and meeting the requirements set out in the order.
4.6.2. Graas undertakes to deliver to the Customer the quantity of goods specified in the order. Graas is not liable in cases where the quantity of goods delivered is not accurate due to the Customer incorrectly indicating the data in the order submitted to Graas.
4.6.3. In all cases, Graas provides the Customer with an assortment of goods that meets the criteria set out in the Order.
4.6.4. In cases where the order includes a certain set of items, the customer undertakes to provide all items included in the set of items.
4.6.5. The goods are delivered packaged taking into account their nature, in order to ensure that the goods are suitable for use for their intended purpose.
5. PAYMENT PROCEDURE AND TERMS
5.1. The Customer pays for the goods ordered by him/her in one of the ways indicated in the Graas Store: by bank transfer, using his/her online bank, by paying with a credit card or by paying in cash.
5.2. If the Customer has chosen one of the online payment methods, he undertakes to pay for the ordered goods immediately, if the Customer chooses to pay for the goods upon delivery, he undertakes to pay upon receipt of the goods. In other cases, the Customer loses the right to make claims for violation of the delivery terms of the goods, since the formation of the parcel of goods according to the Customer's order begins only after receipt of payment for the goods.
5.3. If the buyer chooses delivery via ZITICITY couriers, payment for the order is only possible in advance via e-banking.
6. RETURN OF GOODS
6.1. You can return all goods purchased in the Graas.lt online store within 30 calendar days from the date of receipt of the goods (Retail Trade Rules, Chapter II, Section I).
Goods purchased in the online store can be returned within 30 days of receipt.
You can return an item purchased online only by filling out the electronic return form in your buyer's account or by connecting via other electronic means and personally agreeing on the return. Returns are possible only via the LP express terminal, after submitting the request and approval by the administrator (within 2 days), the sticker is sent to the e-mail address specified by the Customer.
Physical returns of goods are not possible. All returns must be made via the methods listed above.
The return of quality goods is carried out in accordance with the procedure established by the Retail Trade Rules approved by the Government of the Republic of Lithuania of 2001-06-11 Resolution No. 697. In such a case, the costs of delivering the goods are not compensated.
Returning goods from abroad is the responsibility of the buyer. Returns can be made by sending the package by registered mail with a tracking number. To return or exchange goods, contact the specified phone number or e-mail. The returned item must be unused, except in cases where it is returned due to manufacturing defects not previously specified in the product description. The returned item must be in proper packaging (this part does not apply if the returned item is defective or the item was purchased with already damaged packaging). The item must be unused and the commercial appearance must be intact (i.e., neat labels, protective films, etc.).
6.2. The returned item must be:
6.2.1. Unworn, unused and without external and internal signs of wear (this point does not apply to the return of a defective product);
6.2.2. Packed in suitable packaging to protect it from damage during transportation;
6.2.3. With all labels for the product and without losing its commercial appearance, except in cases where the product was purchased with damaged packaging or commercial appearance and this was indicated in the product description;
6.2.4. The money will be returned to your account within 14 days (Article 6.22811, Part 2 of the Civil Code of the Republic of Lithuania).
6.3. Product defect
6.3.1. The seller is liable for defects in the item that become apparent within two years from the date of purchase of the item (Section 6.338 of the Civil Code of the Republic of Lithuania) only if the item was completely new.
6.3.2. Your opinion is important to us! If you are not satisfied with the quality of the purchased product – contact us by e-mail info@graas.lt or by phone. We will examine your claim and provide an answer within 14 days. When submitting a claim, it is necessary to attach a document proving the purchase (invoice, check or payment statement). For questions regarding the quality of the products, please contact tel. no. (working days, 8 am-5 pm)
6.3.3. If the Customer is not satisfied with the final response of MB "Graas Automation", regarding the out-of-court resolution of consumer disputes, he may contact the State Consumer Rights Protection Service (address: Vilniaus g. 25, 01402 Vilnius, Lithuania, e-mail: tarnyba@vvtat.lt, phone 852626751, website www.vvtat.lt) in its territorial divisions in the counties, or fill out the application form on the ODR platform: http://ec.europa.eu/odr/
6.3.4. The State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt) is competent to resolve consumer disputes out of court.
7. DELIVERY OF GOODS
7.1. The Customer may choose various delivery methods for the Product. The receipt of the Product depends on the service selected by the Customer.
7.2. Usually, the goods are delivered to the address specified by the Buyer within 3-7 business days from the receipt of payment for the goods and transportation of the goods, if the goods are in the Seller's warehouses. The Seller does not guarantee that the goods will be delivered in all cases within the period specified in the previous sentence, especially if the ordered goods are not in the Seller's warehouses.
7.4. If you order goods with delivery by ZITICITY courier, daily until 12:00, the order will be delivered in the evening of the same day. Parcels are delivered from 6:00 PM to 10:00 PM.
Please note! During the holiday season, delivery times may take 2-5 days longer than the usual delivery time (3-7 business days).
7.5. The exact date and time of delivery of the goods is indicated in the notification provided by the Seller to the Buyer at the e-mail address specified by the Buyer in the registration form. Accordingly, the Buyer, having concluded a purchase and sale agreement, undertakes to check the aforementioned e-mail box every day until a notification of the delivery of the goods is received.
7.6. The Customer, before placing an order, must check the accuracy of the contact information provided in order to avoid misunderstandings or delays in delivering the Product. The Seller is not responsible for misunderstandings or delays in delivering the Product if the delay or misunderstandings are due to inaccurate or incorrect data provided by the Customer when placing the order.
7.7. In the event that the Product reaches the Customer in an unsuitable condition or in a package that is not sealed, the Customer must inform the E-store about this by e-mail info@graa or by phone.
